Title: Group Operations Manager - Service
Location: Central London
Salary: £40,000 - £57,000 per annum
Reporting to the MD and serving as a member of the Management Team along with the MD and Development Director, this positions primary responsibility is ensuring organisational effectiveness by providing leadership for the organisations functions.
Working with the management team, the position also contributes to the development and implementation of organisational strategies, policies and practices. This position will also interact with the Board of Directors.
Responsibilities:
Implement measure to provide motivation for employees
Oversee customer service departments and assess that they are meeting customer satisfaction goals
Prepare, revise and submit reports, budgets and other documentation
Dialogue with clientele about customer service issues or queries
Communicate information to the departments filtered for management
Development of individual program budgets
Invoicing to funding sources, including calculation of completed units of service
Payroll management, including tabulation of accrued employee benefits
Disbursement of checks for agency expenses
Regular meetings with Executive Director around fiscal planning
Supervise and coach office manager on a weekly basis
Qualifications
Strong background and work experience in Operations
Excellent computer skills and proficient in excel, word, outlook, and access
Excellent communication skills both verbal and written
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Budget development and oversight experience
Excels at operating in an fast pace, community environment
Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done
Persuasive with details and facts
Delegate responsibilities effectively
High comfort level working in a diverse environment
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!