Group and Events Coordinator - Hilton Branded Hotel London Salary: approximately. GBP20000 + benefitsTHE ROLEHandling of group reservations, meetings and events planning, providing required administrative support and taking every opportunity to maximize revenueKEY RESPONSIBILITIES* Deal with all incoming enquiries (email, phone, fax, etc)* Ensure the complete administration and execution of all planned events and group bookings* Action amendments, rooming lists and ensuring group blocks are kept up to date.* Maintain entries and leads into the booking systems* Create SRPs on the system, inputting all group reservations and creating all packages and RMS values* Produce contracts and pro-forma invoices to the company standard* Ensure all payments (deposit, invoice, additional charges, etc) are accurate and taken in timely fashion* Produce all necessary reports daily/weekly/monthly basis and issue function sheets and group* Coordinate and prepare delegate packs and papers including menu choices and buffet food display cards* Keep up-to-date with the hotel services, promotions, equipment prices, etc to ensure best services to client* Liaison with sales and operations teams to ensure consistency of meeting product offering and service standards* Conduct hotel show rounds or attend meetings where appropriate* Check commission invoices for group and events* Meet and greet event/group organiser on arrival for their event, periodically check satisfaction with them and actively seek client's feedback* When required covering reservations agent for holiday cover* Consistently deliver excellent service to all guests and clients The Ideal Candidate* Hilton/OnQ PM and ONQ R and I experience is essential* Excellent organisational and administration skills* Positive attitude and excellent communication skills* Commitment to delivering a high level of customer service* Confident telephone manner* High level of IT skills Interested in this great challenge? Contact Beatrice with your updated CV.