One of the most renowned International luxury retailers is currently looking for a number of German Customer Service Executives on a permanent basis.
Key responsibilities are as follows
Pro-actively seek out, develop and respond to sales opportunities and maximize accordingly
Contribute to monthly departmental sales plan achievement through team work
Meet personal annual sales plan
Offer 'Signature Service' to all customers (internal and external) at all times
Meet departmental KPIs
Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
Take ownership for all customer follow up, logging actions at all times
Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
Escalate all pertinent matters to line manager as necessary
You will be required to work some Saturdays and possibly some sundays in December
The role pays a base of £24k per year and you can earn up to £5k in bonus' depending on performance
Essential requirements
You must be completely fluent in English and German
Ideally have worked within an office based customer service/call centre environment but not essential
Must be good on Word and Excel.