We are clue Quest - one of London’s best live escape game experiences. We are rapidly growing and are looking for bubbly, enthusiastic and engaging people to join our fun team!
As a company who holds a Certificate of Excellence on Trip Advisor, we pride ourselves on being a great place to play and work. We are offering a job unlike any other where you will have the freedom to allow your creative, customer-focused, can-do attitude to thrive and make a real impact on our customer experience in an emerging and exciting field of entertainment and team building!
What's the role?
As Gamesmaker, you will be:
•Hosting - getting into character to host live escape games for diverse teams of 2-6 people ensuring a fantastic experience from the moment they step through our doors
•Welcoming - you will greet participants with a smile and while giving them a game briefing
•Preparing - you set up the escape room for each new game session and ensure all props are in proper working order
•Monitoring the CCTV of the teams whilst they are in the room - giving clues when necessary and making sure things are going smoothly
•Resetting the room when they leave - making sure that everything is put back in the right place and ready for the next team
•Cleaning - taking responsibility for the general upkeep and cleaning of the venue in between bookings to ensure that rooms are generally kept tidy and presentable
•Advocating - you will act as the face of the Company and be an ambassador for our brand, experience and merchandise. This will involve encouraging customers to leave reviews on Trip Advisor.
What are the important things I'll need?
•Bags of charisma! An outgoing and sociable personality that is welcoming to all customers
•A love and passion for games and puzzles
•Flexibility around working hours which will include weekdays, evenings and weekends.
•The ability to build good working relationships with team members and customers
•Some artistic, creative or handy skills will be a plus
•The ability to remain calm and friendly while under pressure in a fast paced environment
•Customer Service enthusiast
•Flexible and organised approach to tasks including administrative duties
•Reliable, hard-working and focused, with great attention to detail
•Comfortable conversing with customers from all over the world therefore fluency in English and a professional attitude are a must. Fluency in any other language is a plus
•A proactive nature - if you spot something wrong, you make it right!
What will clue Quest offer me?
•experience of working in a dynamic and fun company
•Fully bespoke and in depth on-the-job training
•Team building, staff competitions and events
•Career development opportunities
•Competitive pay
If you want to work in a different environment and your mission is to make people smile, then you should email your CV and a short cover letter, outlining how you meet our above criteria, addressing it to Mr Q. Please note that only applications with both CV and cover letter will be taken into consideration.
PLEASE NOTE:
We will be turning around interviews quickly so you must be available to attend an interview at short notice.
Good luck!