Are you a Brighthearted? At Hilton Garden Inn we are the brand of the Brighthearted, from the first Hello to the next we share our Brighthearted Hospitality to create heartfelt moments that brighten the day of our guests and our team. We are now looking for an experienced leader who embodies our Brighthearted culture to join our Front Office Team at Hilton Garden Inn London Heathrow Airport.
We are recruiting for a Supervisor role to join our great team in the Front Office department. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.
As Front Office Supervisor
We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the reception department. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
What we want you to have -
• Supervisory experience or be a strong front office team member looking to take on additional responsibility.
• Great communication skills so you can chat to the team and of course our guests providing a great welcome and departure.
• Flexiblility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
• The ability to recognise what our customers want and need and be able to provide it.
• Good people skills – to work well in a team - we want work to be fun for all of our employees.
• Have a genuine interest in providing hospitality to our customers.
• Confidence with systems and taking payments - experience with OnQ PM advantageous.
• To be able to work well under pressure at times and multi task in a fast paced environment.
• Ensure prompt resolution of customer complaints.
The job -
• To supervise the activities of the Reception Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the days business, including arrivals, departures and special requests, so that you can prepare the team and department and be ready for action.
• To ensure that all customer requests and queries are responded to promptly and effectively.
• To follow the company and brand standards/procedures for guest arrivals and departures.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Training and motivating team members.
• Ensure all cash, charge, float and till procedures are carried out correctly.
Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Some of the great benefits of working for us include:
• Varied and interesting work- no day is the same at Hilton Garden Inn.
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too.
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2021 result)
• Birthday cards every year- we celebrate everything.
• The opportunity to work for a well respected brand where people development is at the heart of our culture.
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
• A smart Uniform
• Meals on duty
• Monthly engagement activities- we like to have fun while working hard.
• Annual Charity Event Day- we help and support our communities.
• So many training courses that your brain may not be able to squeeze them all in.
• Employee of the month earning you a little bonus and fame for the month.
• Department Incentives
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• 28 Days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.
• Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave, childcare vouchers, Christmas savings scheme, etc.