A Front Office Shift Leader supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing:
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Manage Guest requests, inquiries, and complaints promptly and completely
What are We are looking for:
• Front Office experience in the hotel sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
What we offer in return:
• Opportunities for promotion and transfer across Hilton Hotels worldwide
• Excellent succession plan and Training and Development
• (This could be your next step towards an Assistant Front Office Manager position!)
• Discounted room rates when staying in our hotels and High Street discounts
• Competitive salary, financial incentives and Rewards and Recognition programme
To apply for this role:
• We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
• In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.