The Windermere, London is a small boutique hotel in Central London. We are currently looking to appoint a new team member to our Front Office Team.
Annual Salary: £17,000 - £18,000 (subject to level of experience)
We operate 24/7, and divide the day into three shifts. This role involves afternoon and morning shifts. Some night shifts are also required.
*This is a unique and exciting role. Ideal for those who: have a passion for the hotel industry, have a hands on approach, and enjoy working in a small and personal environment. This role combines customer interaction with reservations.
Key Responsibilities:
- Reservations: online, email, telephone, walk-ins.
- Customer Service
- Handle guest queries, requests, complaints.
- Offer guest services, e.g. Wake up calls, concierge services, luggage assistance, sightseeing information.
- Assist with the smooth running of the front office desk.
- Liaise with other team members / departments to ensure the smooth running of the hotel.
- Check-in / Check-out.
The Ideal Candidate:
- Courteous and professional at all times.
- Friendly and positive attitude.
- Passionate about hospitality, tourism and our product.
- Proactive in the learning and development of tasks, procedures, standards and practice.
- Have the ability to multi-task in a fast paced environment.
- Good command of the English language (spoken and written).
- Other languages are highly desired.
- Excellent presentation.
- Attention to detail.
- Flexible in terms of working hours.
- Computer literate (training for our computerised systems will be provided).
You must be eligible to work in the UK.