In the Night Garden Live (ItNGL) is coming back for a ninth consecutive summer of amazing family days out! Touring across the UK in a purpose built inflatable theatre, In the Night Garden Live and has been seen by over 900,000 people, receiving a rating of 4.8/5 after over 10,000 parents reviews!
We are now looking for friendly and helpful Front of House Staff to look after our audiences when we visit The O2 and Richmond Old Deer Park, London, across the following dates:
23 May – 9 june 2022: the o2, london se10 0dx.
15 June – 1 July 2022: Richmond Old Deer Park, London TW9 2SF.
Customer service is extremely important to us and your contribution will be crucial to the amazing experience our audiences have at ItNGL. Duties will include:

Greeting customers
Scanning tickets
Assisting with customer enquiries
Stewarding audience entry and exit
Keeping the venue clean
Selling merchandise
Serving food and drink
Helping with our ‘Meet a Character’ sessions.
Assisting with the box office
Helping our audiences have a great family day out.

Ideally, candidates will have experience of FOH work in a theatre or event environment, but must have some experience of customer service. You should be friendly, confident, numerate, a good communicator, good with people and be able to show initiative in dealing with customer queries.
Applications from those with current first aid training certificates or those with experience using the ‘VIA’ box office system are particularly welcomed. All FOH staff for In the Night Garden Live must be over 18.
Supervisor roles
There are Supervisor roles in the Front of House team that we’re looking to fill from the pool of Front of House applicants. If you’re interested in being considered for a Supervisor role, please specify this in your application and be sure to tell us if you have any experience:
• Supervising a team in a theatre, event or retail environment.
• Cash handling and using a till
• Stock checking
Dates and pay
Pay for Stewards is £8.00 per hour and for Supervisors is £8.50 per hour.
This is based on you working all of your scheduled shifts – if you miss a shift without letting us know you’ll be paid the relevant National Living Wage for all hours worked.
We’re looking for staff with excellent availability to work at both our London venues. There are lots of shifts and hours available across both venues – The O2 and Richmond. Please specify on your application the venues you are interested in being considered for - we welcome applications to work both.
On each performance day there are 4 performances at 10:00, 12:00, 14.00 and 16.00, so you will need to be available until 6.30pm each day. Shifts will vary and you will be given a minimum of 1 day off per week.
The O2:  all Front of House staff will be required for training on Wednesday 23 May 2022 and need to be available for work until Saturday 9 June 2022. Performances start on Thursday 24 May 2022.
Richmond Old Deer Park: all Front of House staff will be required for training on Friday 15 June 2022 and need to be available for work until Sunday 1 July 2022. Performances start on Saturday 16 June 2022.
Application info and interview dates
To apply for a Front of House role, please click visit our website and fill in our online application form.
Complete your application as soon as possible for the best chance of being considered. We will be holding a recruitment day in London on Thursday 5 April 2022. Final application submission deadline is 5pm Sunday 18 March 2022.
We look forward to receiving your application!