Bookings and Front Desk Receptionist
WHAT IS URBAN GOLF:
Since 2004 we have been avid purveyors of golf and grooves, and it’s our passion for golf, music and beer that means we can rightly lay claim to welcoming you to the world’s coolest clubhouses. Operating out of two of the most awesome basements in central London, We have a grand desire to bring the beautiful game of golf to the masses. Grab a beer, burger and listen to our resident DJ’s whilst playing a fun game of golf with your friends. In 2004 we were golfs first fashionable venue and today we are quite simply the worlds best golf club.
JOB DESCRIPTION
Our reception desks are the first point of call for our guests at Urban Golf; our guests expect a really warm and professional welcome in to our clubhouses. Our receptionists are responsible for:
• Welcoming in our guests in a polite and personable manor.
• Arranging the opening of bar tabs
• Providing accurate and detailed information over the phone to all guests booking in with us
• Taking reservations over the phone and face to face
• Keeping track of guests bar tabs
• Taking Payments
• Keeping vital customer data
• Keeping files organized
• Relaying important information to our duty managers
• Answering queries via email
• Cash handling
• Taking card payments.
REQUIREMENTS
• Fluent spoken use of the English language
• Previous experience in a front of house role
• Knowledge of Events
• Excellent use of Excel, Word and Outlook
• Excellent ability to be proactive and take on tasks provided by ops team
• Excellent organizational skills
• A permanent smile and friendly persona
IN RETURN WE OFFER
• A competitive salary
• An excellent service charge scheme
• Free golf lessons
• Discounted golf and drinks at Urban Golf
• A friendly environment
• Room for development
HOURS OF WORK
This position is for the following work pattern:
Monday-Friday 12:00-21:00 Inclusive of an hours unpaid lunch break
If interested in this position please forward a current C.V and a covering letter stating why this job is of interest to you.