Plena Group is looking for a Freelance IT Technician that can provide support with:
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Setting up accounts for staff, ensuring that they know how to log in
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Checking computer equipment for electrical safety
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
Skill Requirements:
• experience in providing IT support, ideally in a help desk environment
• Technical knowledge of Microsoft Windows on both desktop and server
• Excellent communication skills – both written and verbal
• Able to work on own and under pressure
• Self-motivated
• Good time management and priority handling
• Previous experience of working in a customer facing environment
• Ability to diagnose and resolve problems
• Initiative to find answers to new questions
• Professional working attitude
• experience of working from home
If you are interested please send your English CV which will be treated strictly confidential.