Food and Beverage Assistant (Day/Night)
Grange Hotels, a private collection of luxury hotels primarily located in the heart of the world's most exciting city – London.
The ideal candidates should be polite, friendly with good customer service skills. Previous experience in similar role is desirable.
General Functions:
To assist in all aspects of F and B operations in all F and B outlets.
To welcome, seat and serve food and beverages to customers in a positive, polite and professional manner, aiming to provide complete customer satisfaction, while working in an organised and efficient way to meet department schedules.
 Meet and greet customers at outlet’s entrance in a polite and friendly manner.
 Identify return clients and welcome them back.
 Escort customers to an appropriate table or waiting area and assist with coats and bags.
 Present the correct menus and give any explanation on menu items as required.
 Give customers accurate information about any drinks offered in the menu.
 Promote certain items of food and drinks at appropriate times (e.g. Special weekend menus etc.)
 Use a positive selling approach.
 Identify menu choices and record customer orders accurately.
 Provide customers with the correct table items.
 Serve alcoholic drinks following licensing law and weights and measures requirements.
 Serve drinks in the correct glassware at the correct temperature and with the appropriate accompaniments.
 Prepare buffet displays as required.
 Execute table, plated, buffet, carvery, silver, bar and any other type of restaurant service as required.
 Clear customer tables, buffets, trays and trolleys of soiled and unrequired table items at appropriate times.
 Carry out all work causing minimum disturbance to customers.
 Deal with any unexpected situations efficiently and professionally, seeking help from the F and B Supervisor or Manager when necessary.
All applicants should have the right to live and work in UK without restrictions.