FLOOR SUPERVISORPurpose of Position:To assist the Management team in the organisation and supervision of service in the Floor department.  To deliver friendly and efficient service; to create a warm and welcoming atmosphere for all our customers and ensure they have a great experience; our floor supervisor is attentive to our customers’ needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to Bounce standards; at all times the floor supervisor is expected to make our customers feel welcome, important and relaxed.The ultimate goal of all employees is to deliver excellent customer service, creating a unique experience for the customer which makes them want to return; you should be positive, loyal and a proud ambassador of the Bounce brand. Core Non-Negotiable Skills and experience:
Bounce Personality

Communication skills that enable you to sell products with confidence.

Articulate and excellent spoken English

At least two years’ experience in a similar hospitality environment.

An excellent team player, able to take direction and with a desire to develop leadership skills, working with the Assistant Manager (Floor) to inspire and motivate the department’s team of employees.
Our People:
Always approach customers with a smile and help to create a great atmosphere.

Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way.

Remain calm, patient and polite if receiving customer feedback.

Are confident, self-motivated and demonstrate a passionate commitment to the business.

Are friendly, professional, honest, reliable and trustworthy.

Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

Bring a positive attitude to work, co-operating closely with team members and other departments to ensure that Bounce is the best it can be.

Set a great example to new employees.
Key Duties and Responsibilities:
To assist the management team in managing the operation of the department with passion, integrity and knowledge which promoting the culture and values of Bounce.

To assist with delegating responsibilities to department employees to ensure that excellent service is consistently delivered.

Report for duty punctually for every shift, in complete, clean uniform and sign in with their line manager.

To have a good knowledge and understanding of all food and drink menus and an in-depth knowledge of those for your department to ensure the best service for the customer.

To prepare the floor for service following the established checklists for your role and as directed by the Duty Manager; make sure that everything is complete before service starts and inform Duty Manager if anything needs attention.

To communicate with the Duty Manager regarding any problems or issues with equipment, stock or with customers.

Be proficient in each and every area of the department’s operation and to help when and wherever necessary.

Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.

To serve food and drink, consistently achieving the established agreed standards of service.

To record all sales accurately, including charges for Ping Pong tables.

As appropriate to your position, to be responsible for payments received from customers and to account for these as directed at the end of your shift.

To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning schedules and ongoing diligence during the shift and in set up and clean down.

To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.

To be aware of your responsibilities in respect of Health and Safety at Work and they follow all procedures in this respect and report to management any hazardous situation or accident.

To attend training sessions and team meetings as required and to be involved and contribute to these.
The Company reserves the right in its absolute discretion to add to your duties, or amend this job description at any time.  In addition to the above duties you will carry out such other duties as the Company reasonably directs from time to time.