Job Overview
We are seeking a dynamic individual to oversee the different activities that take place in our flagship store, manage staff and perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organisation.
General Responsibilities
-Answer and direct telephone calls as appropriate
-Front of house, meeting and greeting visitors and clients and ushering them accordingly
-Booking of client appointments through our booking system
-Managing staff
-Dealing with staffing issues such as ensuring quality standards are met and resolving legal, security and health and safety issues.
-Processing customer complaint, comments and feedback while working to resolve any issues.
-Organising and executing promotions, sales events and innovative business processes.
-Maintaining market awareness and performing competitor analysis, and introducing new and innovate business process to maintain a competitive advantage.
-Receive and respond to email messages
-General clerical duties including photocopying and mailing
-Maintain a systematic electronic and hard copy filing system
-Retrieve documents from filing system
-Handle requests for information and data
-Resolve administrative problems and inquiries
-Prepare written responses to routine enquiries
-Prepare and modify documents including correspondence, reports, drafts, memos and emails
-Compile invoices and receipts, and prepare reports/spreadsheet for incomes and expenses
-Schedule and coordinate meetings and appointments for managers or supervisors
-Prepare agendas for meetings and prepare schedules
-Record, compile, transcribe and distribute minutes of meetings
-Open, sort and distribute incoming correspondence
-Maintain office supply inventories
-Coordinate maintenance of office equipment
-Coordinate and maintain records for staff, telephones, clients and suppliers.
Job Qualifications
Education:
-Minimum GCSEs (A* to C)
experience:
-Computer skills and knowledge of relevant software
-Knowledge of operation of standard office equipment.
-Knowledge of clerical and administrative procedures and systems such as filing and record keeping
-Knowledge of principles and practices of basic office management
-Previous retail experience where sales targets were regularly met
-The ability to prepare, plan and prioritise actions while efficiently delegating
-Confident in oneself with ability to think quick in a range of situations
-Commercial awareness and well-rounded business expertise ranging from marketing and finance to logistics and human resources
-Ability to build relationships with colleagues and encourage them to generate fresh and innovative ideas to drive success
-An enthusiastic leader who is able to motive and drive others
-Must be a team player.
Key Competencies
-Communication skills - written and verbal
-Planning and organising
-Prioritising
-Problem assessment and problem solving
-Information gathering and information monitoring
-Attention to detail and accuracy
-Flexibility
-Adaptability
-Customer service orientation
-Teamwork
Job Type: Permanent
Salary: £8.00 /hour
Required experience-
Administration: 1 year
Retail Management: 1 year
Required language:English.