Job Description:
Firebox strives to deliver an extraordinary shopping experience, and as a member of our team, this will be your speciality. You will kill customers with kindness and knock their Socks off every day with absolutely stellar service.
This is a key role within our Customer Services team as your output will reflect our brand and tone of voice. We want to create an engaging, fun and innovative customer experience that resonates with our customers.
What you would be doing:
Delivering above-and-beyond customer service with every phone call, email, and live chat
Mastering our internal order management system in order to efficiently and effectively process sales orders, solve potential customer issues and maintain customer relationships
Talking directly with our Firebox customers, developing a deep understanding of what our customers really want from a lifestyle store
Working with the team to develop creative ways to optimize each customer experience
Occasionally collaborating with other departments on various other Firebox projects
In an ideal world - you are:
A hard worker with a no task is too small attitude
Energetic, kind, sincere, patient, and adaptable
Smart, organized to the point of neuroticism, and have world-class written English skills
Eager to learn every single day
Positive, positive, positive!
Ambitious
Generally awesome
About Us:
We are Firebox A London-based independent lifestyle retailer.
We create, discover and sell a highly curated mix of unconventional homeware, lifestyle accessories, gadgets, food, drink and gifts.
We are passionate about cool products and are dedicated to inspiring our customers with youthful energy and our ‘Not for Everyone’ attitude.
As well as sourcing an eclectic mix of products we also delve deep into our collective imaginations to make our own exclusive products, through our ‘Created by Firebox’ range.
One of our core values is blurring the line between working hard and having fun. We are looking for passionate, smart people who share this same outlook to join our Firebox team.
What we offer:
Office right on Spitalfields doorstep
Opportunity to work for a fast-paced creative e-commerce company
Relaxed working environment, we are not corporate (there is no dress code!)
Generous staff discounts
Salary:
London Living Wage. Part-time (30-40 hours per week).
Contract Duration:
30th October 2022 to 31st December 2022
To Apply:
Please send a covering email answering the questions below as well as your C.V.
What are your top 3 Firebox products and why?
Why do you think that you would be a good fit for Firebox?
Tell us a secret about yourself (We won't tell anybody, promise - Unless you've killed someone or something.)