The position is for a part-time receptionist for a General Practitioner practice for 20 hours. The schedule can be discussed, but will probably include all day Wednesday and some afternoons.
The candidate must have at least one years experience of working in a General Practitioner surgery. Please do not apply if you do not have this experience.
Knowledge of the EMIS system is an advantage as is good verbal and oral communication skills and an excellent telephone manner. Aside from that the candidate should have the ability to communicate positively with patients and all members of the practice team and outside organisations
Job summary:
The purpose of the role is:
• As receptionist, receive, assist and direct patients in accessing the appropriate service or healthcare professional
• Be proactive in improving the effectiveness of patient care
• Undertake a variety of administrative duties to assist in the efficient running of the practice.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The potential duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties:
• Making appointments and checking patients into surgery
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Ensuring that reception is fully covered for the hours required by the Practice and that adequate handover of reception issues occur at times of breaks and including cover for annual leave and other absences.
• To assist patients in accessing services between primary and secondary care, e.g. Choose and book and other health care provision
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Computer data entry/data allocation and collation filing and retrieval; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Other administrative duties as necessary
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Confidentiality:
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.