Previous office administration experience is beneficial for this role. You will need to have common sense, have an excellent telephone manner and be organised, flexible and proactive.
Main duties include:
1. Uploading property details onto various websites e.g. Zoopla, Rightmove etc.
2. Answering the telephone, directing phone calls and relaying messages, providing information to callers as appropriate.
3. Acting as the first point of contact for applicants, responding to telephone and email enquiries and scheduling viewings of rental properties as required.
4. Liaising with colleagues once viewings have been conducted to update records and take appropriate action.
5. Requesting and ensuring the return of references for new tenants.
6. Processing holding deposits and completing necessary paperwork.
7. Drawing up tenancy agreements and ensuring they are signed and returned.
8. Using a variety of software packages, such as MS Word, Excel, PhotoShop etc, to produce correspondence and documents and maintain records, spreadsheets and databases.
9. Processing invoices and end of month rent statements and following up payments.
10. General administrative support, including photocopying, scanning, shredding, making of routine phone calls, handling correspondence, filing and maintaining files in an orderly fashion.
11. Ensuring the office is maintained and tidy.
12. Ordering office stationary.
13. Sorting and distributing incoming post and organising and sending outgoing correspondence.
14. Other secretary's duties.
Requirements of the role:
- Previous office administrative experience e.g. Report and letter writing, emailing, keeping electronic/paper records, organisation etc.
- Strong computer skills, fully conversant with all relevant software applications (MS Office, Word, Excel, etc.)
- Excellent English written and verbal communication skills
- Ability to multi-task and strong time-management skills
- The ability to work under pressure and meet deadlines
- Particular attention to detail
- Ability to develop professional relationships with a wide range of people inside and outside the company
- Flexible approach to changing circumstances with willingness to take on new tasks and experiences
- Self-motivated and able to use own initiative and work independently where necessary
- Possess the knowledge and ability to work within an equal opportunity framework and develop awareness within the staff team of anti-discrimination practice
If you are interested in this role and think you are the exceptional individual that we are looking for, please apply by sending your CV and a covering letter.