LOCATION: Empire Casino, however the job holder may be called upon to perform duties at any of the company’s other clubs or locations in the surrounding area as required.
WORKING HOURS : Tuesday - Saturday 11am - 7pm (however a degree of flexibility may be required on occasion)
JOB PURPOSE:   To coordinate sports, events and experience packages held in the venue.
Main duties:

Handling all in-bound email and telephone enquiries for sports, experience package and events enquiries and have accurate answers on availability and suitability.
To achieve targeted sales objectives as set by the F and B Manager.
To maximize sales opportunities for all events, such as up-selling packages, in addition to chasing provisional bookings to increase conversion rates.
To manage the daily administration associated with the job role to include event diary management, payment processing,  coordination of event information from the client to the operations team and to provide effective administrative support from the start to the finish of an event.
To produce function sheets for all events within the Casino, in time for weekly communications meeting. To further update function sheets with any changes which may occur and to update all department managers accordingly.
To update all reports and paperwork associated with all events.
To update all company systems associated with all events within the Casino including:

- Easy Pre-Orders
- Bookatable.com

To produce the clients with appropriate paperwork including on-line contracts, invoices, credits and payment processing.
Working closely with all departments, including liaising with the F and B, Head Chef and Casino Managers, in order to ensure the success of all events within the Casino.
To provide the F and B Manager  with creative input for the ideas of upcoming internally hosted events.
To show prospective clients the area(s) assigned for corporate events. To undertake site visits in a professional and customer focused way.
To maximize sales opportunities and control costs within the budgetary guidelines. Co-ordinate event information from the client and provide effective administrative support from the start to the finish of an event to create computerised records of all enquiries, bookings and events.
To assist with sourcing appropriate acts and entertainment for all available areas within the premises.
Holding weekly communication meetings
Liaise with the Head Chef and all departmental managers for bespoke bookings and special requests from customers.
To work towards achieving departmental and individual revenue targets in order to drive the event revenue income.
To assist the management team  with the Health and Safety aspects of large scale events and offer support with risk assessments and legal obligations.
To coordinate suppliers, handling client queries and troubleshooting on the day of events to ensure all runs smoothly.
In addition to the duties and responsibilities listed above, the job holder is required to perform such other duties as may be assigned by management from time to time.