We are looking for talented 1st line Software Customer Support Agents to work with our fast growing, innovative company that delivers disruptive Saas technology to multi-national hotel groups. We have amazing customers with friendly and polite employees who are a pleasure to support.
Our office is in Richmond upon Thames and you would work in a high quality, newly refurbished office.
JOB ROLE
• 1st line customer support agent (software as a service)
• Liaising with clients by telephone, live chat and email
• Answering questions on how to use the software
• Assisting with changes to system configuration
• Investigating issues as reported by clients to identify whether user error or software bug
• Writing and maintaining of clear, concise issue summaries to enable client ticket tracking
• Efficient communication with the Customer Support Manager to understand outstanding ticket status
QUALIFICATIONS
• Excellent communication skills in English, both verbally and written.
• Excellent organisation and interpersonal skills.
• Outstanding customer service skills.
• Ability to prioritise multiple tasks, work effectively and take direction.
• Comfortable with technology-good working knowledge of MS Office
EDUCATION AND experience
• One to three years of customer service experience.
• Software/help desk/customer support experience
• IT experience is a plus.
Additional Information
To qualify, applicants must be legally authorised to work in the United Kingdom and should not require, now or in the future, sponsorship for employment visa status.
About us:
We are a fast growing provider of disruptive software solutions to international hospitality companies. We produce highly innovative, customer-facing, website booking and back-end systems that are powerful but very easy to use.
Our first client was the UK’s largest hotel group and we have also deployed with other hotel groups that are in the top 5 in the world. With unique real time technology, we are already changing the way leading hotel groups run their meeting business and restaurant business and this is just the start.
We want our team members to expand their capabilities and responsibilities over time and we provide the coaching, training and support to enable them to do this.
We use the latest technology and tools, work in a great office close to the green in beautiful Richmond upon Thames and there are free snacks and great coffee. We work hard in the office but encourage a good work/life balance. We offer a good salary and we also want working with our company to be a financially life-changing experience in the long term so we distribute stock options to team members at all levels. We also offer BUPA Healthcare.
To apply please submit cover letter and current CV with salary history.
Please do not apply unless you have relevant experience.
Successful candidates will be contacted within two working days.