Role:-
-To assist in the effective day to day operations management of the hotel and lounge.
-To work with senior management to achieve a minimum of 72% General Practitioner on Wet and 70% General Practitioner on Food
-To ensure that an excellent level of customer care is delivered
Responsibilities:-
-Fulfil role of cocktail bar tender when supported by another duty manager
-To monitor and ensure that all beverages served are of the required standard and legal measure
-To work with senior management to promote special cocktails and bar promotions when running special events
-To work alongside the bar and restaurant manager to continuously train all GA’s with regards to the delivery of all beverages to the correct specification
-To assist with and drive the effective operation of stock control, cash security and service standards during duty management hours
-To ensure that at all times and food and drink hygiene practices are followed
-To deal with and resolve any customer complaints
-To maintain the safety and security of the hotel by making sure that correct health and safety procedures are adhered to on a day to day basis and in the event of an emergency
-To attend duty management meetings
-To effectively manage all conference and events bookings, and delivery of service
Hours of work:-
-Typically 40 – 45 hrs/week, shift pattern of 5 out of 7, extra hours and flexibility of hours may be required, when staff are on holiday or absent for other reasons
-Hours of work may vary according to demands of the business.