OVERALL PURPOSE OF THE JOB:-
You will be responsible for the day-to-day management of the hotel and its staff and have accountability for planning, organising and directing all hotel services, including front-of-house, reception, concierge, reservation, conference and events and housekeeping.
The objective is to facilitate smooth-running customer service, whilst ensuring staff work together as a team to provide the core values of the Antoinette; hard work and personal service.
MAIN ACTIVITIES/TASKS (vary but may include):-
• planning and organising accommodation, catering and other hotel services;
• monitoring staff;
• planning work schedules;
• meeting and greeting guests;
• dealing with customer issues and guests;
• addressing and resolving issues
• ensuring events and conferences run smoothly;
• supervising maintenance, supplies and furnishings;
• dealing with contractors and suppliers;
• ensuring security is effective;
• carrying out inspections of property and services;
• ensuring compliance with licensing laws, health and safety and other statutory regulations
As a Duty Manager you are given a responsibility and as such need to be exemplary in your role, displaying all of the following:-
• excellent communication and interpersonal skills;
• the ability to think on your feet and make quick decisions;
• numeracy and logistical planning skills;
• a calm and rational approach in hectic situations;
• the ability to balance customer and business priorities;
• a 'can do' mentality;
• energy and flexibility.