Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
We are Hilton! We are Hospitality!
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of Great places to work, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
What will I be doing?
A Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Occupy the hotel lobby and other public areas, particularly at busy times.
Engage Guests in conversation and provide general assistance.
Manage, record, and resolve promptly all Guest complaints.
Meet and greet VIP Guests and major corporate clients upon arrival.
Coordinate the services and special facilities provided to long-stay Guests.
Understand all credit procedures and ensure they are applied.
Stay current with all hotel products, services, policies and emergency procedures.
Monitor Guest satisfaction reports and implement actions to improve results.
Handle, record and follow through with management issues or emergencies that arise.
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are We are looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
Good knowledge of Health and Safety and security procedures.
Calm, efficient and the ability to work well under pressure.
Excellent leadership skills and exceptional communication skills.
A passion for delivering exceptional levels of guest service.
Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector.
experience in managing budgets, revenue proposals and forecasting results in a similar sized property.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel.
A degree or diploma in Hotel Management or equivalent.
An in-depth knowledge of the hotel, leisure or service sector.

What will it be like to work for Amaris Hospitality?
Amaris Hospitality operates branded hotels in key locations across the UK and Ireland.  We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

Staff, Friends and Family discount within Amaris Portfolio of hotels and also within the International brand you would work within.
50% Food and Beverage discount.
Modern, stylish uniforms.
Meals on duty.
Social calendar of events.
Learning and Development for all levels.