Full time
Shift work
Temp- perm (3 months probation)
Job role
To manage the entire process of collection, storage and repatriation of passengers lost luggage. Acting as the first line of communication, ensure that deliveries are properly managed to meet the Service Level Agreements in the most cost effective and economical manner. Managing all aspects of the day-to-day communications with customer’s whilst upholding the highest standards of customer service. Maintain accurate records and communicate appropriately with Airlines, colleagues and line manager.
Key Areas of Responsibility
• To organise airport collections in accordance with the SLA’s, liaise with customers for delivery times and action or allocate delivery runs ensuring the maximum use of the vehicle at minimum cost. The prudent use of drivers across airports during quieter times.
• To answer all communications, telephone calls, emails fax, etc. In a timely, courteously and professional manner, providing as much assistance as required. Manage the customer’s expectations to ensure we “under promise and over deliver”.
• To support the line manager in planning for the seasonal peaks and troughs of business.
• To carry out any other associated duties as and when directed.
• Manual lifting and loading up to 32K
Essential
• Be able to supervise and lead a small team.
• Set a good example to the staff with a clean and tidy appearance.
• Be physically fit.
• Full UK clean driving licence.
• Ability to obtain a CRB check and provide 5 years employment history (for Airport ID purposes)
• Experienced driver with at least two years’ experience driving vans or larger vehicles on public roads.
• Prepared to be flexible and work at short notice if required.
• First class communication and customer service skills.
• Must be literate, numerate and able to use a computer.
• Be calm under pressure and non-confrontational.
Desirable.
A good knowledge of the local area and map reading
Ability to drive vans of 3.5. Tonnes
Job Type: Full-time
Shift work
Salary: £7.50 /hour
• Driver's License.