SCOPE FOR COMPETENCY ROLE PROFILE
Role Title: Driver
Location: UK - LONDON - Leyton
Reports to: Transport Supervisor/Operations Director
Role Function and Purpose
1) To deliver and collect client orders in a highly motivated, forward thinking manner on a daily basis with the highest level of professionalism.
2) To provide a reliable transportation service to client locations with safety a top priority.
Key Duties and Responsibilities
Communication
 Liaise closely with Transport Manager on a daily basis, giving feedback and experiences on deliveries and collections.
 To ensure that any defect and/or vehicle accidents are reported to the Transport Supervisor or Operations Director immediately.
 Liaise closely with the Transport Supervisor to ensure that all client delivery and collection information received is clear and concise.
Customer Service
 Develop an understanding of client needs, for deliveries and collections and build up and maintain an excellent relationship with them.
 To obtain a customer signature upon delivery of goods to the client.
 To maintain upmost professionalism when in the presence of the client for both deliveries and collections.
 Maintain company dress code throughout your working day, especially in front of clients.
Logistics
 Ensure all deadlines for deliveries and collections are met as specified.
 To only drive vehicles for which you hold a current license, and report any loss/change to you’re licence immediately to your line manager.
 Make sure that your van and is unloaded at the end of your run and any relevant information is passed onto the check-in area team.
 To ensure that you drive within all current EEC driving rules and regulations.
 Whenever attempting a delivery or collection, you park your vehicle legally and within parking regulations stated in the area.
 To plan your route effectively on a daily basis.
 When driving and using the phone, hands free kits and headsets must be used at all times.
 When out of the vehicle, you must wear high visual jacket at all times.
 When driving, your seatbelt must be work at all times.
 Ensure all petrol receipts are handed to Transport Supervisor.
Warehouse
 To assist in warehouse/laundry duties when there is no requirement to drive.
Attributes
Previous multi drop driving experience is essential
experience of driving in London and surrounding areas beneficial
Will do, can do attitude.
 Punctual.
 Hard Working.
 Flexibility.
 Highly Motivated.
 Be a “TEAM PLAYER”
 Ability to work under pressure.
 Good customer service skills.
 Good organisational skills.
 Ability to continuously strive for perfection.
 Ability to solve problems that arise on a daily basis.
 Good communication skills.
 Good attention to detail.