Key Responsibilities:

Working closely with the warehouse to ensure good are shipped to deadlines.
Liaising with haulier and couriers and preparing appropriate despatch paperwork.
Coordination of shipments and deliveries
Ensuring that delivery schedules are met, and any delays communicated to the customers.

Inform sales team of orders packed and waiting for payment.
Resolve post-dispatch queries and problems.
Provide excellent customer service over the telephone, in writing and in person, being a champion within the business.
Work closely with the Sales team to resolve issues and advise them of dispatch details.
A team player who can also work effectively on their own.

Skills:

Previous dispatch and logistics experience.
Good planning, organisation skills and excellent workload management.
The ability to multi-task and ensure accuracy and attention to detail.

SAP experience advantageous

A flexible outlook and ‘can do’ attitude
Be flexible, adaptable and a natural team player.
Ability to stay calm under pressure