Food is at the heart of everything we do in our restaurants, delis and coffee bars, it's what we're judged on and therefore it must be right. Without food, we wouldn't have a business.Job description.
Deli employees work in the back kitchen washing and chopping vegetables, receiving food shipments and preparing food, such as salads and soups, for the front case. Large orders and party trays are also assembled, and bottles of vinegar, dressings and other spices are replenished as needed. When supplies, such as paper Towels, sandwich wraps, spoons and cleaning detergents run low, a deli worker alerts the inventory manager.
Customer Service
Friendly yet quick customer service is necessary for a deli worker. Often times a customer is on her lunch break and needs time to order and eat before heading back to work. If a customer is particular about the how deli meat is sliced, the deli worker fulfills the request and gives a sample before slicing the desired amount. In addition, the seasoned deli worker knows the menu well, but accurately understands special requests, offers suggestions of similar items for customer review and explains food specials.
Making Sandwiches and Food
As a sandwich is made in front of the customer, the conscientious deli worker fulfills last-minute requests, such as wanting a little less cheese or an additional Pickle. If soup is ordered, she may briefly warm it in the microwave before putting the lid on. In addition, a deli worker is schooled in sandwich-building, such as where to put the condiments so that the bread does not get soggy or at what point lettuce goes on a warm sandwich.
Operating Equipment and Cleaning
Deli workers are expected to handle heavy food items, such as slabs of meat, and operate slicing and cutting equipment, the oven, food Fryer, microwave and scale. Other responsibilities include wiping counters, sanitizing kitchen supplies and thoroughly cleaning deli equipment. The cash register counter and ordering area should be tidy and clean as to represent the deli's cleanliness.