You will be the face of the company, and the gateway to our customers. You will eventually know our customers and our product better than anyone else in the company so you’ll be naturally curious and always learning.
Curve is on a mission to simplify the way people spend, send, see and save money.
Entry requirements:
Minimum five grade C-A* at GCSE, including Maths and English (or Functional Skills level 2 in both). You will also have good knowledge of IT including all Microsoft packages and/or Google Docs.
Ideally, we are looking for recent school leavers and non-graduates for the role.
This is an advanced level 3 Business Administrator apprenticeship, training and qualification will be delivered by White Hat.
Location: Old Street, London
Role Requirements include:
The majority of our time is spent answering inbound customer support queries in our CS ticketing system, by email (and occasionally by phone), capturing feedback (good and bad) and exploring technical and legal queries (with the support of relevant colleagues).
You’ll also be doing the following:
Constantly figuring out ways to deliver fantastic service to our users by improving the support process, or feeding back to the product team to improve the product itself
Updating external FAQs and internal knowledge base so others will know the answer for next time.
Attending weekly brand meetings, where we unpick our support replies from the week and see how we can improve our answers to be more ’on brand’
Keeping a level head in a crisis.
We’re a small team doing amazing things, and that means moving very fast sometimes.
We need you to be the calm face of the company. Remaining flexible with your schedule, e.g. Sometimes working a day at the weekend in exchange for a day during the week
Hours: 9am to 6pm, so ideally we are looking for 18 + age and over.
Skills required:
Ideally you will have some sort of previous customer support or account management experience. You should also be able to demonstrate an ability or willingness to handle high levels of uncertainty, and prove why you’re bringing something extraordinary to our small team.
Personal skills:
1. You like taking real and significant ownership of your work
2. You’re able to recognise and understand a customer’s problem, and adjust your tone to fit the situation
3. You’ll be excited to learn everything you can about a complex ground-breaking product, from payment processing to fraud, from financial regulations to brand and marketing, and everything in between.
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You’re not just applying for a role with this employer, you are applying to be a White Hat apprentice, and we will be with you every step of your apprenticeship journey.
White Hat specialises in bringing young people age 16 + together with top companies from around the greater London area. Our goal is to help our learners on their apprenticeship journey as they begin their career paths within the world of business.