Lenstore are seeking friendly, helpful and experienced Customer Service Representatives to join our rapidly growing business, and help us make our customers happy, every time they order. If successful, you will work within the Customer Services Team, assisting customers by telephone and email with their contact lens and order related queries.
Founded in 2008, Lenstore is an innovative and fast growing online retailer of contact lenses based in South London. As of November 2013 Lenstore is working closely with Vision Express to shape the future of optical retail. Our "bricks and clicks" model, combining Lenstore’s online offer and Vision Express’s store proposition, is the first of its kind in the UK.
This is an excellent opportunity to enhance your career by working for one of the UK's fastest growing online contact lens retailers. You will receive comprehensive training to develop your understanding of optical products, and your knowledge of our in-house systems.
Responsibilities and Duties
• Working closely with the Operations team, to deliver excellent service to Lenstore customers.
• Resolving issues with customer orders via telephone and email.
• Assisting customers who collect their orders at Lenstore’s premises.
• Assisting with customer queries relating to contact lenses and prescriptions.
• Advising customers on contact lenses, solutions and accessories.
• Making outbound calls to customers, to enquire about the comfort and fit of their lenses.
• Assisting with the management of our social media sites.
• Ad-hoc administrative duties
Qualifications and Skills
• Minimum 1 year customer service experience.
• Dedication to customer satisfaction
• Excellent interpersonal skills and telephone manner.
• Excellent written English
• Sound numeracy skills
• High level of attention to detail
• Meticulous record keeping ability
• Proficient use of MS Outlook (or other email software)
• Ability to touch-type
Benefits
• Location: Lenstore's offices in Wimbledon (SW19 8ED)
• Salary: £16,800 - 18,800 per annum + bonus.
• Average of 5 days per week on a Rota basis, including weekends.
• 9-Hour shifts, including a 1-hour meal break.
• 20 Days holiday per year + public holidays (if you are required to work on a public holiday, an extra day of holiday will be given in lieu)
Job Type: Full-time