Peabody has an exciting opportunity for a Customer Services Officer to join our team in London. The successful applicant will join us on a full time, permanent basis and will receive a salary of £26,382 per annum.
Peabody and Family Mosaic have merged, creating a new housing association providing 55,000 homes to 111,000 people across London and the South East. Our combined scale and strong focus on London will uniquely position us to revolutionise housing delivery and redefine best practice – and you will be central to making it happen.
Our principles are simple: we believe in helping people and communities to grow, in estates that are springboards – not safety nets. With operations in nearly every London borough and one of the sector’s largest community regeneration programs, we’re always keen to meet talented people who support our ambitions.
Providing outstanding front line support to our residents is a great responsibility for the Peabody Direct Team. In this welcoming, team orientated and target focused environment the Customer Services Officer will be required to not only provide an excellent service to residents but collaborate with internal teams to ensure resident expectations are exceeded.
Peabody also places a high importance on learning and development and as the Customer Services Officer, you will have the opportunity to develop personally to ensure that you are successful in this role. With regular incentives, great team morale and a diverse working environment Peabody Direct provides the perfect customer service driven culture for our residents.
Knowledge, experience and Skills required by the ideal Customer Services Officer:
Essential:
- experience of call handling in a multi-functioning call centre.
- The ability to identify and deliver consistent excellent Customer Service.
- Proven ability to make decisions based on diagnosis of customer information.
- Proven ability to conform to targets and work to guidelines within company policy.
- Proven ability to communicate effectively verbally and via written correspondence.
- Sound IT skills (including MS Office) and familiarity with databases.
- Good attention to detail and a proven ability to support a diverse range of customers.
Please note: You MUST have recent call centre experience and you will be required to work a shift within the hours of 8am - 8pm Monday to Friday.
Closing date and time: 25th September 2022- 5pm
If you feel you have the skills and experience needed to become our Customer Services Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCY INTEREST.