Packaging Environmental is a leading supplier of eco food packaging.
Our customers range from independent coffee shops to multinational food chains.
To support our fast-growing business, we are now looking for Customer Services Executive to join our team.
This is an exciting opportunity to work in a dynamic business still run by its founders. You will get to learn how real business operates from ordering stock and materials to production and all the way through to delivery to the customer. Your role will have a real impact on the business from day one.
Key Responsibilities
Provide help and advice to those who are currently using or thinking of using our packaging.
Process sales orders submitted though website, telephone and email.
Liaise with couriers to ensure that all dispatched orders are delivered in full and on time, and assist customers with tracking their orders if necessary.
Resolve any customer complaints quickly and professionally.
Pick and dispatch sample order requests.
Enter new information onto the Customer Relationship Management system.
Update information on website and ecommerce platform.
Process delivered purchase orders onto the stock management system.
Carry out weekly reconciliation between third-party warehousing and internal stock management systems.
Credit Control.
Other administrative tasks which may arise.
Full training will be given on all of the responsibilities listed above.
Required:
At least 12 months experience of working within an office environment.
Ability to multitask whist under pressure.
Excellent attention to detail (inputting sales orders onto the system accurately).
Clear and professional phone manner (taking orders over the telephone and answering customer’s queries).
Can do attitude
experience in giving great customer service and a track record for building customer relationships.
Basic knowledge of Excel.
Desirable:
Knowledge of SAGE.
Starting salary £18,000 Per Annum (negotiable depending on ability and experience)
Company Health Insurance
Employee Consumer Discount Scheme (Half Price for Cinema Tickets, Restaurants etc…)
20 Days Annual Leave + Bank Holidays (Total 28 Days)
8.30AM – 5PM, Monday-Friday
NO AGENCIES.