We make work + family work
My Family Care is the market leader in its field, helping many of the UK’s most forward-thinking organisations provide innovative family-friendly solutions for their employees. We’re a young, vibrant company that’s really going places - and we’d like you to join us for the journey.
We’re now looking for a top quality Customer Services Assistant to join the fast-paced Backup Care team. You’ll be playing a key role in our continued delivery of a first-class customer experience.
What you’ll be doing:
- Booking last-minute backup childcare and eldercare for 50,000 + service users.
- Using our in-house software to manage the life cycle of all bookings.
- Swiftly responding to all inbound calls and emails.
- Liaising with providers to ensure a seamless service.
- Undertaking essential support admin.
- Other service-relevant tasks assigned by the Operations Manager.
When and where you'll be doing it:
- Monday to Friday, 37.5 hours per week. The office is open 7.15am-7.00pm with alternating early (7:15am) and late (10:30am) shifts.
- Spacious, stylish, modern office space, a 3-minute walk from Putney Bridge tube station (District line) or 15 minutes from Putney rail station.
What you’ll bring to the table:
- Great telephone-based customer service experience.
- Excellent verbal / written communication and people skills.
- Decent IT skills and the ability to master new software.
- A strong work ethic, good teamwork and organisational skills.
- Reliability: a good attendance and punctuality record is essential.
- Able to handle queries with confidence, maturity and tact.
- Energy, enthusiasm, a high degree of self-motivation and a 'can-do’ attitude.
- Professionalism - cool, calm and collected under pressure.
- A sense of humour!
What you’ll gain from it all:
A competitive salary. A great team to work with. Clearly defined targets. Bags of support. Regular coaching and development. Generous benefits including 25 days annual leave.
Applicants will need to show they have the right to work in the United Kingdom and the successful candidate will be subject to a DBS check and referencing checks.
Due to the high volume of applications, we are only able to contact successful candidates.
Interested? Then apply with your CV and covering letter today! No agencies please.