Help us make work + family work
My Family Care is the market leader in its field, helping the UK’s most forward-thinking organisations to provide innovative, family-friendly solutions for their employees. We’re a young, vibrant company that’s really going places – and we’d like you to join us for the journey!
We’re now looking for a bubbly, outgoing, reliable and experienced (ideally 3 years) Customer Services Assistant to join the fast-paced Backup Care team. You’ll report directly to the Customer Services Team Leader, playing a key role in our continued delivery of a first-class customer experience.
What you'll be doing:
• Booking last-minute backup child, adult, and eldercare for 70,000 + service users.
• Using our in-house software to manage the life cycle of all bookings.
• Swiftly responding to a high volume of inbound calls and emails.
• Recording all communications with customers and suppliers.
• Undertaking essential support admin.
• Other service-relevant tasks assigned by the Team Leader and / or Operations Manager.
When and where you'll be doing it:
• Monday to Friday, 37.5 hours per week. The office is open 7.15am-7.00pm with alternating early and late shifts.
• Spacious, stylish, modern office space a 5-minute walk from Fulham Broadway tube station.
What you’ll bring to the table:
• Loads of positive energy!
• Great customer service experience.
• Excellent communication and people skills.
• Good IT skills and the ability to master new software.
• A strong work ethic and ability to multi-task.
• Reliability – an excellent attendance and punctuality record is essential.
• Able to handle telephone queries with confidence, maturity and tact.
• Natural enthusiasm, a high degree of self-motivation and a ‘can-do’ attitude.
• Professionalism – cool, calm and collected under pressure.
• A sense of humour.
What you'll gain from it all:
A very competitive salary. A great team to work with. Clearly defined targets. Bags of support. Regular coaching and development. Generous benefits, including 25 days’ annual leave.