Customer Service Team Member, Abel and Cole.
Permanent, Full time (37.5 hours over 5 days)
London, United Kingdom
Who are we?
Our story starts with a chap called Keith Abel, his interest in the huge benefits of organic, and a bag of spuds in 1988. Thirty years and many spuds later, we now bring the best of the organic world from farmers, growers, makers and bakers to homes up and down the country in our sunny yellow vans. We represent a refreshing alternative to supermarket shopping, but without being worthy or preachy. No airfreight, no silly packaging, no nasty chemicals – just great food produced by people who really love what they do.
The role:
The first thing to say is that this isn’t just any customer service role. Our wonderful team is the voice of Abel and Cole to our customers, and the voice of our customers to Abel and Cole. Here you’ll have the opportunity to have a real impact on the service we provide. We’re passionate about giving our customers the best possible experience when they get in touch with us, so our hope is that you’ll be passionate about ensuring that this transpires.
You’ll be answering all manner of queries and questions over the phone, email and webchat. Anything from setting up new customer accounts to finding out what seasonal veg is in our All British Veg box this week. There are no Scripts, but a real emphasis on letting your own personality shine through in the contacts you make. We’ll give you comprehensive training to get the ball rolling, and to ensure that you know your carrot from your Coeur de Boeuf tomato, but we’ll then give you the freedom to learn about the areas in the business that you’re interested in, and support you to really make the role your own.
We’d like to meet someone who:
Is passionate about delivering a personal customer experience.
Takes great pride in their work
Is eager to learn and progress
Is a people person, with a ‘can do’ attitude.
Has a keen interest in food and what Abel and Cole stands for.
Has excellent written and verbal communication skills.
Has previous customer service experience (ideal but not essential)
Based: Plough Lane, South Wimbledon.
Hours: Monday to Friday our earliest shift runs from 8.00am-16.30pm, and our latest is 09.45am-18.15pm. Weekend hours are 9am-5pm.
Weekend work is Rota based, you’ll be expected to work up to three weekend shifts in a month (at the moment, these are just Saturdays - but at peak times some Sunday work is required). We are also open on Bank Holidays.
Life at Abel and Cole
We all know you can’t work on an empty stomach, so we’ll make sure that’s never an issue. You’ll be a member of our toast club, meaning you can help yourself to an array of toast with all the trimmings every morning. Then, along with all the teas, coffees and hot chocolates you could possibly dream of to keep you perky throughout the day, you’ll also get a delicious organic lunch made by our in-house chef, Paul. You’ll probably think you’ve died and gone to heaven (or hell if you’re on a diet).
And if that wasn’t enough, you’ll also get…
28 Days holiday allowance, increasing by a day each year (up to 32)
A contributory pension scheme
A free weekly fruit and/or veg box, along with a generous staff discount on other items.
Regular company socials
A bicycle scheme
Childcare vouchers
Mindfulness sessions
Occasional massages
Free eye tests
Here’s what some of our lovely customer service superstars had to say about working at Abel and Cole:
Will: “I love working at A and C;, cheesy as it sounds, for the people. Between our customers and the other people in my team I never have a dull day in the office, and the fruit isn’t bad either. It is a brilliant environment to try new things and develop new skills; I had no idea what Kohl Rabi was until I joined. ”
Mia: “I’m a recent starter and I’ve been completely blown away by the most welcoming atmosphere and the amount of support that is made available to me as an employee. I’ve never felt so at home before in a workplace. Also… free veg!”