Role
Customer Service Support

Type
Temporary on-going with the opportunity to go permanent.

Job Purpose:
We are looking for someone who is a self-starter, with excellent organisation and communications skills and a willingness to learn about the Company's core products. Willingness to change and improve is highly important.

Background to Assertis Ltd
Assertis provides online and mobile ticketing solutions for the rail industry. We work with train operating companies and also as a third party retailer. We are licensed and accredited by National Rail on behalf of the train operating companies in the UK.  Assertis has a small but growing enthusiastic team based in London and Poland.
At Assertis we focus on the needs of the end customer above all other things. Whether we are building responsive websites, booking engines or native apps, we keep the needs of the customer uppermost in our minds, and believe that thinking about the customer first will always yield the best results.

Key Responsibilities:

This is a customer service role.
You will be dealing with incoming B2B and B2C telephone calls from across the UK, processing enquiries.
Part of the role is also handing any complaints, handing these in a professional manner and addressing them accordingly.
Daily interaction with our outsourced customer service and refund teams.
You will gather customer feedback and share it with our tech and product team – this is part of changing and improving our products.
You will be working with the IT team, assisting them and passing over enquiries as required.
It is essential that all information is accurately updated on the company systems at all times.

For this position, you must have the following:

It is essential that anyone applying has retail experience (3-4 years) and a calm telephone manner.
This position requires applicants that can multi-task, prioritise and manage time effectively at all times.
You must have a good level of experience with MS Office packages such as Word and Excel.
We need anyone applying to have strong communication skills, written and verbal, and have a keen eye for accuracy.
An interest in customer service
Ability to take ownership of customer complaints.
Happy working as part of a team
Discreet and trustworthy
Willing to learn with can do - job done attitude.

What you get in return:
Basic Salary: £22-25k (Depending on experience)
Opportunity to earn more if you get involved in other activities within the Company.
Discounted train tickets for leisure travel.
Company pension scheme

Start Date:
As soon as possible

Location:
Central London – Head office based in London Waterloo area, with fantastic transport links across London.