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Customer Service Representative job for Younger

Posted: 39 days ago
Place: Farringdon

A small, central London training company is looking for an outgoing, confident and friendly customer service representative with fantastic customer-facing skills. This job would suit someone who is in the early stages of their career. Training will be provided where necessary. Please check the list of skills detailed below before applying.
Core activities:

Greeting customers
Answering incoming phone calls
Following up all enquiries by phone
Responding to comments and questions on social media (Facebook, Twitter etc)
Capturing face to face feedback from students by conducting video testimonials.
Phoning students for feedback
Replying to email enquiries
Invigilating examinations
Producing weekly and monthly sales reports.
Conducting weekly competitor price research.
Other administrative tasks will be assigned as and when required (e.g. When covering during sickness or holidays)

The successful candidate will have the following skills:

Outgoing, fun, friendly, personable and approachable.
A desire to help and satisfy customers
Impeccable customer service skills
Confident and articulate telephone manner.
Ability to multi-task and prioritise tasks.
Strong communication skills
Highly proficient in spoken and written English.
Reliable time-keeping
Pays attention to detail
Good team player
GCSE English and Maths (Grades A-C)
Knowledge of Microsoft Office software such as Word and Excel.

The successful candidate will be the main customer facing representative of the company. The person will be someone who our customers will remember because of their fantastic, friendly and personable approach.
Hours of work: 8:45am to 5:15pm (Monday to Friday)
To apply, please write a covering letter explaining why you would be a good candidate for this role, and an up to date copy of your CV.

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