Lenstore are seeking friendly, helpful and experienced Customer Service Representatives to join our rapidly growing business, and help us make our customers happy, every time they order. If successful, you will work within the Customer Services Team, assisting customers by telephone and email with their contact lens and order related queries. We will also give you the opportunity to write content and provide advice through Lenstore's website and social media.
Founded in 2008, Lenstore is an innovative and fast growing online retailer of contact lenses based in South London. As of November 2013 Lenstore is working closely with Vision Express to shape the future of optical retail. Our "bricks and clicks" model, combining Lenstore’s online offer and Vision Express’s store proposition, will be the first of its kind in the UK.
This is an excellent opportunity to enhance your career by working for one of the UK's fastest growing online contact lens retailers. You will receive comprehensive training to develop your understanding of optical products, and your knowledge of our in-house systems.
Essential requirements:
Minimum 1 year customer service experience
Dedication to customer satisfaction
Excellent interpersonal skills and telephone manner
Excellent written English
Sound numeracy skills
High level of attention to detail
Meticulous record keeping ability
Proficient use of MS Outlook (or other email software)
Ability to touch-type
Main duties and responsibilities:
Working closely with the Operations team, to deliver excellent service to Lenstore customers
Resolving issues with customer orders via telephone and email
Assisting customers who collect their orders at Lenstore’s premises
Assisting with customer queries relating to contact lenses and prescriptions
Advising customers on contact lenses, solutions and accessories
Making outbound calls to customers, to enquire about the comfort and fit of their lenses
Assisting with the management of our social media sites
Ad-hoc administrative duties
Key Information:
Location: Lenstore's offices in South Wimbledon (SW19 2RL)
Salary: £16 - 18,000 per annum + bonus (depending on experience and capability) with a pay increase from 1st October 2022 and then again on completion of training and probation
Average of 5 days per week on a Rota basis, including weekends
9-hour shifts, including a 1-hour meal break
20 days holiday per year + public holidays (if you are required to work on a public holiday, an extra day of holiday will be given in lieu)
How to Apply:
Please send us your CV and cover letter, including the reference and quote ;CS-2222. We will then conduct telephone interviews with shortlisted candidates. If successful, we will invite you to an assessment centre (involving a basic numeracy test and an email writing test), followed by a face-to-face interview.
Please only apply if you are currently allowed to work in the EU.