Position: Customer Service Manager
Location: London
Salary: £30,000 - £45,000 per annum

An exciting opportunity has arisen for Customer Service Manager to join an expanding team in London.

You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place.

experience in establishing a small but growing contact centre team.
Ensuring all KPI’s are achieved monthly
Implement new systems and optimise existing systems.
Providing hands on support and managing escalation queries.

Requirements:
Outstanding team and people leadership skills.
Ability to handle challenging customer queries.
Knowledge or experience in subscriptions is an advantage.

If this sounds like the role for you apply below.