Position: Customer Service Manager
Location: London
Salary: £30,000 - £45,000 per annum
An exciting opportunity has arisen for Customer Service Manager to join an expanding team in London.
The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.
You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place
experience in establishing a small but growing contact centre team
Ensuring all KPI’s are achieved monthly
Implement new systems and optimise existing systems
Providing hands on support and managing escalation queries
Requirements:
Outstanding team and people leadership skills
Ability to handle challenging customer queries
Knowledge or experience in subscriptions is an advantage
If this sounds like the role for you apply below.