THE COMPANY
ihateironing makes busy people's lives easier by removing the hassle from dry cleaning and laundry. We do this by finding brilliant people, creating superior processes, combined with the intelligent application of cutting-edge technology.
We are a small team based in Brixton, with big ambitions. Our service is available across; London, Brighton, Peterborough, Oxford, Cambridge and St Albans and we have recently secured additional investment to expand our operations. GQ magazine called us one of 'Britain's Best Delivery Services', the Evening Standard named us as 'London's Top Digi Dry Cleaners' and Esquire magazine labelled us as one of the top ‘Online Wardrobe Services That Will Make Life Easier’.
Due to rapid growth and the business recently receiving substantial external investment we are recruiting for a number of positions across the business: we are looking for smart, ambitious people who are excited at the prospect of rolling up their sleeves to help an early stage, fast growing start-up to continue its growth to become the ‘World's leading dry cleaning and laundry service’.
Customer service is one of the most important parts of our business and your role is an integral part of our successful team. You have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing customer experience is consistently excellent.
THE ROLE
The key responsibilities for this role include:
Handling phone, email and app queries from customers with care and professionalism
Calling customers to take feedback on our performance
Troubleshooting any issues that arise
Liaising with the operations managers and drivers to enable them to give continued great service to our customers
REQUIREMENTS
We are looking for someone with the following characteristics, skills and experience:
A friendly and outgoing nature
Excellent written and spoken English
Previous customer service experience
Extremely well organised and punctual
Helpful nature and ability to empathise with people
Good at problem solving
Ability to think on your feet and use your own initiative
Interested in working for a start-up
Willing to work some Saturdays and evenings
BENEFITS
Competitive salary
Great working environment
Opportunity for progression
Health and fitness subsidy
Learning allowance
Share scheme.