Reporting to Customer Service Manager
Importer of hair and related products requires an experienced sales and customer service person to join our expanding and vibrant head office team.
You will need to have experience of developing and managing relationships internally and externally; working to deadlines and multi-tasking in a busy customer facing environment; working on your own initiative; you will need to be driven, well organised, proficient in Microsoft Office; to have attention to Detail and be analytical and results orientated.
Key responsibilities
- Process sales orders, and all related sales order administration
- Deal Directly with customers by telephone, email or face to face
- Respond promptly and work to resolve customer enquiries and complaints
- Receiving and processing goods returns
- Direct requests and unresolved issues to senior management
- Updating and Maintaining customers' accounts records
- Processing of Web orders and dealing with web order related queries
- adhoc administrative work as required
You should have great communication skills, be numerate and articulate and be fluent in German, Hindi, Punjabi or Urdu as a second language.