Customer Service and Sales Supervisor
City: London
Location: You will be working at multiple properties in East London, all of which are easily accessible by public transport
Hours and Rota: 37.5 per week working between the hours of 8am - 8pm. Some weekend work will be required on a Rota basis
Salary:Competitive
What we look for in you
The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
Ideally you will have experience within customer service and sales
Previous team leader, supervisory or management experience
experience of performance management and people development
experience of motivating others in the delivery of excellent customer service
A calm, professional and objective approach when handling difficult situations
Most of all, you`ll be someone who can respect, encourage and connect with the people you work with and the students who live with us
What you`ll get up to as a Customer Service and Sales Supervisor
To give you an idea what to expect, you`ll be:
Leading a team that delivers high quality customer service
Completing line-management duties including monitoring quality of work, performance management, Rota planning, conducting regular one-to-one meetings and supporting team development
Ensuring the safety and welfare of our student customers
Promoting and delivering sales best practice within the city
Taking accountability for overall property presentation
Overseeing and completing general financial and administration duties
Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities
What Unite Students is all about!
We`ve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. We`ve grown a lot since then and you can now find us in 28 different university towns or cities, with close to 50,000 students calling us home!
Benefits of working with uS
We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:
You`ll be working mainly Monday to Friday, so no more working every weekend!
We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
Take time to relax with 25 days` holiday
An annual bonus to reward you for all your hard work
Unless stated above, you won`t be working every weekend!
Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
And most importantly, you`ll be working within a fun, passionate and vibrant team
Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions or sexual orientations. Your application will be dealt with in the strictest of confidence.