Customer service advisor

Online Fashion Company is looking for a highly motivated, experienced customer service coordinator on a contract basis, with the potential to become a full-time position.

You will become part of the core in our sales department, providing a fabulous service to our customers and support to our team. The company is based in Chadwell Heath.

The job involves:

• Talking to our customers on the phone and answering their questions.
• Taking customer orders
• Developing a good knowledge of our website.
• Replying to customer emails, letters and faxes.
• Tracking parcels for customers with our couriers.
• Bits and pieces to keep the database up to date.
• Representing the brand and loving the clothes!

Required Skills:

- experience in a retail or customer related environment, ideally with mail order companies.
- experience in dealing with customers over the phone.
- Excellent interpersonal and clear communication skills.
- The ability to be organized and keep on top of administrative tasks.
- Attention to detail.
- Adaptable working style
- Good PC skills incl Excel
- Min GSCE in English and Math

Please ensure the location is suitable for you.