Job Description
Job purpose: To provide world-class customer service through sale of services and products and to determine the best procedure/service to meet the customer’s needs
Main duties and responsibilities:
- Receive, sort and place mail in mailboxes on a daily basis.
- Record sales on cash register and process credit card transactions.
- Receive and process packages for shipping, identifying most appropriate courier service.
- Provide packing services for shipping contents.
- Track documents and packages using manifest system and process claims.
- Present and sell all services through centre displays, face-to-face and on the telephone.
- Work closely with approved suppliers to assist in maintaining stock orders and displays in the centre.
- Determine customer requirements for document and finishing services.
- Operate fax, photocopy, printing and finishing services equipment.
- Making simple adjustments to document (where required) and virus scanning.
- Identify customer needs for business cards, letterhead, rubber stamps and place orders with appropriate suppliers.
- Talk with customers to provide solutions to best serve their needs through cross-selling and up-selling.
- Talk with customers in order to provide leads for the centre manager to take up.
- Efficiently and professionally serve the customer’s needs.
- Support the centre manager in maintaining a high level of cleanliness and organisation around the centre.
Additional duties:
- Liaise with auction houses and be able to collect customer's lots if required.
Knowledge, Skills and experience
- You will be a clear and confident communicator with experience of working with individuals and businesses
- Excellent communication skills are essential including the ability to empathise and build a rapport with f2f and callers in a professional and supportive way
- You will be self-motivated and committed to providing first class customer service
- The role will also involve responding to letters and emails so strong written communication skills are a must, as is data entry experience
- Ability to solve problems, think creatively, find and negotiate solutions and drive up performance
- Able to take responsibility and support others
- Able to work as an individual and under own supervision
- Computer and Numeracy literate
- Excellent Telephone Manner
- Be able to multi-task and prioritise own workload
About Mail Boxes Etc.
Mail Boxes Etc. Also known as MBE, is the only nationwide provider of worldwide express package delivery, mailbox rental, full litho print and digital copy services and more besides, - all under one roof.
We have over 158 stores currently open across the UK and Ireland and are part of a constantly growing global network of 1,400 stores in over 50 countries around the world. The team at Mail Boxes Etc. Have the knowledge and experience to provide you with high quality business services at value-for-money prices.
But Mail Boxes Etc. Is not just here for businesses. Our services are available for all customers, whether you want us to pack and send that important gift or eBay sale, or even send your personal belongings home at the end of your stay in the UK. We’ll make a single photocopy, sell you book of first class stamps or rent you a mailbox so you can keep your personal mail private.
If this strikes a chord so far with you then please ask yourself the following:
Are you ambitious and driven with a willingness to learn?
Can you prove your previous successes?
Are you competitive and money motivated?
Do you have strong attention to detail and brilliant people skills?
Benefits
As a company, this is what we offer:
- Exceptional earning potential: we reward hard work with a competitive package and a commission structure that beats our competitors hands down.
- Knowledge and training: our management have amassed amazing knowledge that they would happily impart; alongside this other colleagues who can provide a structured learning programme that is personal to your needs. We want to invest in you!
- Fun: whilst professional and corporate at all times, with both candidates and clients being our main priority, MBE also pride itself on having a great work environment. We have a hard work ethic but also enjoy regular Banter and socialising outside of the shop.
This is a fantastic opportunity to be part of a friendly and professional team, and you learn how to handle very fine and antique works of art and paintings.
Package includes competitive salary + very generous bonus paid monthly + pension.
Our process involves submitting your CV. Please note we will only accept applications via this method.
Note due to high volume of applications that we receive, it might not be possible to reply to all applicants so therefore if no reply after two weeks of applying please consider your application has not been successful.