Customer Service Administrator

We are a reputable Glass Manufacturer based in Park Royal, London for over 15 years. We are seeking two enthusiastic sales and customer service administrators to join our team and help provide excellent customer service and maintain the administration of our office.

There is a strong focus on providing high quality telephone support to our customers, so a courteous and confident telephone manner is essential.

The Role:

A busy and varied role, the post-holder will be responsible for providing high quality Sales and Customer Service support within the customer service team.

Responsibilities will include:

• Responding to customer calls and resolving queries.
• Following up on quotations and potential orders.
• Greeting visitors and general reception duties.
• Filing and other administrative tasks

Essential Skills:

• Must be organised and efficient
• Excellent Communication Skills, with polite telephone manner.
• Good IT skills
• Able to deal with customer complaints
• Good customer service
• Able to work under pressure

We are a small and friendly office team who are based in the factory. This is a busy and challenging role and some flexibility in duties will be required.

Excellent command of English is essential (both verbal and written).

Working Time:

Mon - Fri, 8 hrs a day
9:00Am - 5:30pm

Salary is negotiable depending on skills and experience.