Are you looking for a career with a growing company that offers everyone a chance for recognition and progression?
Here at Close Brothers, we have a fantastic opportunity for a Customer Service Administrator to join our growing team in Wimbledon. You will receive a salary a competitive salary plus a broad and comprehensive benefits package including;
- Annual Bonus
- Quarterly Team Events
- Progression opportunities
- 25Days Holiday with the option to purchase up to five days of additional annual leave per year.
- Private Healthcare
- Life Assurance
- Access to Cost Saving and Discount Schemes.
- Pension
- Plus much more
We are a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,000 people, principally in the UK, and are listed on the London Stock Exchange. Our team scores green in 99% of its SLA’s, a feat achieved through maintaining a professional and supportive environment which offers everyone a chance for recognition and success.
As our Customer Service Administrator, you will be responsible for the servicing of in-life loans on the system where your key tasks will include:
- Processing of Commercial, Personal Line and Ireland contract documentation prior to financing.
- Responding to customer (Broker and end Client and internal) I-mails/e-mails,
- Making proactive outbound customer calls.
- Fulfilment of all external and internal SLAs as set my line management.
- Maintain CBPF’s compliance with all applicable regulation.  This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
- Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
To become our Customer Service Administrator you must have the following skills and experience:
- Educated to GCSE level with grades of A-C in maths and English.
- Previous experience in a customer service or retail background.
- Previous experience using Word, Excel, Power Point and Outlook.
- Have demonstrated ability in problem solving and resolving customer issues/concerns.
- Excellent written, verbal and interpersonal skills to effectively deal with the customer base.
- Be customer focused with good communication skills, both verbal and written.
Customer Service Administrator Closing date: Wednesday 1st August 2022
If you think you are the right candidate for our Customer Service Administrator role and are looking for a career with a growing company then please click ‘apply’ today – don’t miss out, we’d love to hear from you!