Are you dedicated to providing superior service?

MEDISCA is a fast paced global pharmaceutical company. We have facilities in North America, Australia and Europe, employ over 450 staff globally and service the US, Canada, Asia, The Middle East, Europe and the UK.

Having been in operation for over 20 years, our company is rapidly expanding and needs new driven talent!

Our growing number of clients in the UK and Europe have led us to open MEDISCA UK in London this year; allowing us to meet the increasing demand for compounding products locally and develop the compounding industry further.

MEDISCA UK is an exciting start-up, comprised of a small, driven and highly independent team. We are committed, work collaboratively, are motivated by growth and are looking for like-minded professionals to hit the ground running.
This is an exceptional opportunity into the Pharmaceutical industry and we’re looking for organised, motivated and service oriented individuals to contribute to our future success.
The main goal of the Customer Service Administrative Assistant is to provide exceptional customer service to clients and support a team of highly driven, modern minded professionals.
The opportunity:
Answering Switchboard and Greeting Visitors.

Answer all incoming calls and direct to the appropriate recipient.
Greet visitors in a friendly and professional manner.
Assist with Customer enquiries via phone and email.

Administration

Inbox management for Sales, Customer Service and Accounting.
Complete Management expense reports
Process daily reporting
Set up new Customer and Supplier accounts.
Verify and validate Customer licences, liaising with regulatory bodies as required.

Team Support

Support Management in reporting and event scheduling.
Assist the Sales team with orders through incoming phone calls and emails.
Enter return requests and follow up with Warehouse.
Liaise with Quality Control to process customer feedback and assist in quality related investigations.

Accounts Receiveable

Process invoices, credits and statements
Process credit card payments
Follow up on overdue accounts

You:

Minimum One (1) year experience in Customer Service or Reception in a corporate environment.
Tertiary qualifications in a business related field considered an asset.
Excellent communication skills required; fluent English (oral and written)
Ability to communicate in a second European language would be considered a strong asset.
Resourceful, results driven attitude
Ability to adapt, be self-motivated and develop crisis management skills.
Knowledge of MS Office (Word, Excel, and Outlook) required.

Why work for us?
We understand our best asset is our people and we welcome you to be a part of our winning team, to excel in an enriching career and make a difference to the lives of millions of people. In return for your efforts we offer:

Competitive salary
Frequent team building events
Positive, dynamic and fun team environment.
Unlimited growth opportunities

If you feel that you have the skills required for this position, we'd love to hear from you!
Apply now at www.medisca.com/careers

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.
Agency applications will not be accepted.

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