Peabody has an exciting opportunity for a Customer Relations Officer to join our team in London. The successful applicant will join us on a full time, permanent basis and will receive a salary of £30,000 per annum.
We have a fantastic opportunity for a Customer Relations Officer to assist in the Management of Complaints and ensure these are dealt with by our contractors to ensure delivery of the agreed SLA in line with Peabody's Policy.
Knowledge/experience required by the Customer Relations Officer:
- Sound customer service knowledge with relevant experience preferably within the social housing environment.
- Collaborative approach to working across and within teams.
- Good communication skills including written, oral and interpersonal.
- Excellent IT skills
- An understanding of project management skills.
- Ability to negotiate
- Empathy with internal customers
- Ability to convey important messages through good presentation skills (oral, numerical and written)
- experience in Incident and Problem solving environment.
- Ability to prioritise workloads to meet deadlines in a Social Housing environment.
- Demonstrable excellent communication skills at all levels both within the organisation and externally.
Skills required by the Customer Relations Officer:
- Windows operating systems
- Highly organised and have the ability to work under pressure.
- Enjoys problem solving and issue resolution.
- Customer and delivery focused
- GCSE Maths and English
Closing date and time: 28th May 2022 – 5pm.
If you feel you have the skills and experience needed to become our Customer Relations Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
No agency interest