Customer experience Advisor
£15,000-£16,500
Romford
This role is currently based in Romford, however we are relocating to the Olympic Park in Stratford. Click here to find out more about our new office.
Neopost helps organisations communicate better. Whether it’s paper based or digital, we offer innovative technological solutions that help our customers present themselves professionally, manage their communications more efficiently and reduce costs. We pride ourselves on our customer satisfaction levels and are committed to being the market leader in our sector.
Working as part of a team taking inbound calls from customers of Neopost Ltd, you will handle enquiries relating to payments, accounts and technical issues. It’s a varied role that will see you liaising with functions across the business as you work to resolve queries promptly and efficiently, whilst offering first-rate customer service. Our teams work to agreed objectives, with a primary focus being our First Call Resolution Rate target which seeks to resolve customer enquiries in a single contact. Your eye for detail will be complemented by an appreciation of the wider picture; your reports on correspondence trends, monthly recommendations and the information you send to key stakeholders about relevant issues will add to a culture of continuous improvement.
We are looking for someone who relishes a challenge and loves solving problems, with solid experience of providing customer-focused solutions in a dynamic environment. Confident, responsible and able to work on your own initiative, you will also be computer literate with excellent written and verbal communication skills. As a key interface between Neopost UK and our client base, you must be able to maintain very high standards of customer service and have a professional, warm and personable telephone manner. A demonstrable ability to multitask and manage a demanding workload would be a distinct advantage. This role would also suit school or college leavers, with the right attitude to learning and development, who are looking to get into their first job.
Neopost offers a wide range of benefits including:

23 Days holiday, plus a day off for your birthday (with an option to buy/sell days)
Season ticket loan
Pension scheme
Child-care vouchers
Employee assistance programme
Excellent recognition (incentive trips and award schemes).

To apply, please go to: https://jobs-neopost.icims.com/jobs/1485/customer-experience-adviser/job
Closing Date: 10th August 2022