Any Van:
Any Van is one of London’s fastest growing online businesses, with a growing presence across the European market. A bespoke online platform; Any Van facilitates the movement of items across the UK and Europe at a discounted rate. With over 3 million users and 60,000 transport providers, the company is changing the European transportation landscape by bringing convenience and cost savings into a fragmented market.
The Role:
We are looking for an experienced Customer Care Advisor, with outstanding communication skills, coupled with polite, respectful and professional telephone manners, to join the Any Van Team!
We pride ourselves on being an approachable and understanding team, offering our customers excellent customer service by listening, solving problems and doing everything in our power to give them the best possible Any Van experience, no matter how big or small their request.
If you can think on your feet, take ownership of a problem, make us suggestions, offer us solutions, come up with the best possible way to leave a customer with the best possible impression - we’d love to hear from you. Responsibilities include:
Handling inbound telephone enquiries from new and existing customers
Collecting accurate information to provide move quotes
Providing strong product/service/industry knowledge
Coordinating with transport team to ensure moves are done seamlessly
Handling booking amendments, cancellations or problem solving
In return we can offer you a very competitive salary, some added benefits, and the opportunity to progress with us by becoming part of an amazing team of talent who are all passionate about the product, share ideas and help each other out to get the job done.
We have our own (amazing!) in-house barista - serving real coffee every day, Beers on Fridays, Ping-Pong when you need a break from your desk and a fantastic work-hard play-hard environment. Interested joining the team?
Find out what it's like to work at Any Van with our video: https://youtu.be/IgcQUtnh1Ak
Important bits:
You'll be based at our West London office (Hammersmith)
Salary - competitive
Hours 9am-6pm
Monday-Friday plus occasional weekends (some flexibility and overtime may be an option too)
Free coffee every morning served by our barista!
Free Beers on Friday!
Office Ping pong!
Subsidised gym membership.