Are you keen to build your career with a world-class hotel brand and committed to redefining hospitality? Take the next step in your career and become our Credit Card Administrator. Park Plaza’s Westminster Bridge Hotel is the ideal location for you to Hone your skills and shine in a collaborative team environment. Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place. Your responsibilities as a Credit Card Administrator will include:To facilitate all customer queries regarding credit card payments and resolve these queries in a timely and accurate fashion. Any credit card charge backs are to be followed up and communicated to the credit card merchant service team and communicated to accounts and Front Office. Assistance with the allocation of credit card payments will be required and follow up to our merchant services should there be any discrepancies.We are looking for The ideal Credit Card Administrator will:Respond to customer credit card queries efficiently and effectively. Supply all information required to satisfy customers. Follow up immediately on charge backs received from our merchant services. Researches declined bank cards and other credit card charge backs for justification and validity Unsuccessful claims are to be communicated to FD and Hotel Manager to help reduce future unsuccessful claimsTo assist in the allocation of credit card payments against Front Office system postings- Ability to keep to strict time lines and able to complete month end paperwork efficiently- Advanced English language skills and has excellent communication skills- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion! We offer Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.