We currently have an excellent opportunity for a Corporate Receptionist to join our Front of House team.
The role of Corporate Receptionist is to provide the highest levels of client care and service to all internal employees/clients, partners and directors.
Key responsibilities:-
* To provide a warm, courteous and prompt welcome on arrival for all visitors at the Reception desk
* To anticipate client needs, follow up with clients and ensure the client expectations are met and where possible exceeded
* To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor or client is either met or escorted to the relevant room/area in a timely fashion
* To ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort
* To handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed salutation
* To ensure that all required hospitality is served promptly and to the highest standards
* To provide assistance for meeting room bookings as required, and to liaise with relevant parties to ensure the delivery of professional service and to meet client expectations
* To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including re-arranging furniture and room layouts as required
* To replenish meeting rooms, as required, with brochures, pads and pencils and to ensure that the relevant refreshments are supplied and replenished by the appropriate people
* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
* To liaise with Audio-visual to ensure requirements have been notified and booked through the agreed process
* To provide basis Audio-visual support when required
* To ensure that all reception and hospitality statistics are collated and passed to Management for reporting to the client in monthly report structure
* To ensure all visitor passes are returned
Administration Support
* To maintain an organised and tidy work area - this is to include your desk, meeting rooms, reception area, client cloakroom and any other relevant work area
* To always work in a safe manner and report any hazards in your work place to a supervisor immediately
* To follow all Health and Safety instructions as given to you by your Line Manager
* To check, read and action emails regularly on a timely basis
* To liaise and communication with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
* To maintain appropriate stationery stocks in the reception area
* Any other reasonable tasks
Please email your cv and cover letter stating what experience you have relating to this position advertised.